Privacy & Cookie Policy

We collect information about you when you:

• Visit our website
• Register with and buy products or services on our website or through our app
• Join Club Plus on our website
• Transact in-store or on our website using your account and/or membership card
• Book an event in-store or on our website
• Take part in promotions, competitions, customer surveys and questionnaires
• Contact us by email, social media, telephone or in writing
• Visit the store and are captured on our CCTV system

We may supplement the information we collect about you with information we receive from other sources e.g. public registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information.

We will only use your personal information where we have a lawful basis for doing so. Most commonly, we use your personal information for the following reasons:

• Where we need to fulfil the contract we have entered into with you
• Where we need to comply with a legal obligation
• Where it is necessary for legitimate business interests, provided that our own interests do not override your privacy rights
• In limited circumstances, with your explicit consent. This mainly relates to direct marketing activities if you have opted in to receive these communications

Collecting your personal information helps us to better understand your needs. We use your information to:

• Manage and improve our website
• Personalise our services to you
• Administer and operate your account
• Process your orders in-store and online and via our click and collect service
• Tell you about important changes to our website and our services
• To manage your Club membership
• Understand your shopping behaviour to develop and improve our products and services
• Manage promotions, competitions, customer surveys and questionnaires
• Check and verify your identity and prevent or detect crime. In performing checks in relation to applications for financial products, your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected

We may share your personal information with approved third parties who support our operations so we can improve your online and in-store experience. Please note that these third parties are contractually bound to process your data.

We may use and share anonymised information with approved third parties. However, we would like to reassure you that this never includes your personal information. This means that the data we share never includes your name, address, or any other personally identifiable information.

You maintain various rights in relation to the personal data we hold on you. Please see the ‘Your Rights’ section of this notice for more information on these.

Any personal information that we process for any of the purposes mentioned above will not be kept for longer than is necessary to fulfil that purpose.

If you close your account with us, we may keep a record of that contract for up to 3 years. We may also keep records of financial transactions in line with our financial reporting obligations. We may retain other information where we have a legal or regulatory obligation to do so.

By joining Club or Club Plus, you can opt-in to receive access to exclusive offers and benefits.

You can opt out of marketing communications at any time by contacting us directly or by updating your details on our website. You can also opt out of marketing emails by clicking unsubscribe at the bottom of a Dobbies marketing email. Please note, if you opt out you may not receive certain benefits.

After opting out, we will continue to contact you to provide you with service information in relation to your Club / Club Plus account.

This includes:

• Sending out your money-back vouchers and birthday treats
• Keeping you up to date with important news• Telling you about special offers, exclusive discounts and events which form part of your membership
• Helping us make communications and offers more relevant

Membership details and transactional information will only be processed for analysis and research by Dobbies and our trusted research partner. You can contact us at data.protection@dobbies.com to restrict the processing of your personal data to exclude analysis and research at any time.

Please note that if you cancel your Club Plus membership, you will default to a free account, which functions as a point – collecting card. We will continue to process your personal data for the purpose of managing your account with us, and to send you marketing materials (provided you have not opted out) and relevant service information.

We may contact you:

• With offers and information about Dobbies products or services
• With offers and information about partners’ products or services
• For customer research e.g. to help improve our services

You can unsubscribe to these marketing communications at any time by clicking an unsubscribe link or by updating your contact preferences on the Dobbies website. Please note that if you do inform us that you no longer wish to receive marketing information from us, this will prevent you from receiving offers or promotions that may be of interest to you.

We like to hear your views to help us improve our service. From time to time, we may contact you to ask your opinions. Your participation in our research is optional.

We may disclose your information where it is necessary for us to do so for our business purposes, where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.

Whenever we transfer personal information to countries outside the United Kingdom, we will ensure that appropriate safeguards are put in place.

The website may contain links to other sites which are outside our control and not covered by this notice. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Data Protection Laws provide individuals with certain rights in relation to their personal data held by data controllers. Where Dobbies is the data controller of your personal data, you may contact us to exercise the following rights:

• Right to be informed - You have the right to ask us for information about how we use your personal data.
• Right of access - You have the right to ask us for copies of the personal information we process about you.
• Right of rectification - You have the right to ask us to rectify information you think is inaccurate or incomplete.
• Right of erasure - You have the right to ask us to erase your personal information in certain circumstances. Please note that if you ask us to erase your details, your account will also be deleted, and you may lose any points or benefits held at the point of erasure. For example, free coffees.
• Right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
• Right of data portability - You have the right to ask us to provide that information to you or another service provider in a machine-readable format.
• Right to object to data processing - You have the right to object to your personal data being processed.
• Rights in relation to automated decision-making and profiling - You have the right not to be subject to this type of processing.

If you wish to exercise any of your rights under Data Protection Laws, please contact us at data.protection@dobbies.com, or by writing to our Data Protection Officer at:

Dobbies Garden Centres Limited

Melville Nursery

Lasswade

Midlothian

EH18 1AZ

When contacting us, please include sufficient information to verify your identity and help us to locate your account (e.g. full name, account number, membership number, home address, email address associated with your account). Once your request is received, we will assess it in accordance with GDPR and respond within the statutory timeframe.

We want to make sure that the data we hold on you is accurate and up to date. If any of the details are incorrect, let us know and we will amend them.

You have the right to complain to the Information Commissioner’s Office at any time if you feel your data has not been processed correctly or your rights and freedoms have been breached. The contact details for the Information Commissioner’s Office are:

Information Commissioner's Office

45 Melville StreetEdinburgh

EH3 7HL

Phone: 0303 123 1113

Email: scotland@ico.org.uk

Website: https://ico.org.uk/concerns/

This notice replaces all previous versions and is correct as of 4th March 2026. We reserve the right to change the notice at any time.

If you have any queries, please email us at data.protection@dobbies.com or write to us at

FAO Data Protection Officer

Dobbies Garden Centre Limited

Melville Nursery

Lasswade

Midlothian

EH18 1AZ

We use the following types of cookies

Necessary: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to use a shopping cart

Analytical:  These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily

Functional: These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region)

Targeting: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests

The rules which apply to the use of cookies are defined within the Privacy and Electronic Communications Regulations (‘PECR’) which require that:

• We tell you what cookies we use;
• What these cookies are doing and why; and
• We ask for your consent to store any cookies on your device, that are not strictly necessary via our cookie banner

When you visit our website for the first time, we ask for your consent to store non-essential cookies on your device

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

• Google Analytics
• Microsoft Clarity
• Unbxd
• Quantcast