Terms & Conditions

Payments can be made by Visa, Mastercard, Maestro, Visa Debit, and Electron.

When placing your order, you will be asked to provide your card details for payment. Please note that at this point this is a pre-authorised transaction only and payment will not be taken from your card until we are ready to dispatch your order, or any individual items contained in that order if you are receiving more than one delivery per order.

In addition to the total amount charged for your order, we will hold a £1 pre-authorisation amount for up to 5 days. This will be refunded once your payment is complete.

In most cases, your order will be prepared for dispatch shortly after placing your order and in this instance, payment will be taken from your card at the same time.

If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible. We will provide you with an estimated delivery date once the order is confirmed. If we cannot provide you with this, you will be offered a full refund if you have already paid by card.

Whilst we make every effort to deliver your goods as quickly as possible, during busy periods this may take longer than we would like.

All orders are dispatched via courier delivery service. Our couriers will deliver to the address stated on your order.

Proof of delivery is in place with all orders and this means that we will need a signature accepting the delivery. In the event that we are unable to deliver, a card will be left with instructions to arrange redelivery.

In the unlikely event that delivery cannot be made on two occasions, the goods will be returned to Dobbies and a further charge may be payable to have the goods re-dispatched.

Some of the products that we sell can be unsafe or dangerous to children. All goods must be signed for on delivery by an adult aged 18 or over.

We sell products for your personal use in your home or garden.  Some of these carry certain safety risks and must be used with caution and as advised in the accompanying product notes.

That said, we do accept liability for any losses in the event of personal injury, proven to be as a direct result of our negligence.

However, all other losses, direct and indirect, are excluded.

In our discretion, you may be refunded the price you paid for the product in the event of any complaint.  Please refer to Refunds section.

Offers are subject to stock availability and not valid in conjunction with any other offer.

Plant sale

The plants in our sale are reduced in price as they are nearing the end of their season, so the online images may not fully reflect their current condition. However, the plants are still healthy and should bloom beautifully next season.

We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services here.

If there is a difference between the price for a product in the Dobbies store and the Dobbies website, you will be charged the price on the Dobbies website. The price offered in respect of a product on the Dobbies website may differ from the price offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the Dobbies website.

If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.

All prices are inclusive of any VAT payable unless otherwise stated.

The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.